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Program Policies

Grievance Policy

Renewed Vision Counseling operates in accordance with the American Counseling Association and National Board of Certified Counselors' Code of Ethics. Dr. Michael Jones oversees compliance with these professional standards.

Filing a Grievance Grievances may be submitted orally or in writing. All grievances requiring formal action must be submitted in writing to Dr. Michael Jones at [email protected].

Resolution Process When a written grievance is received, the following steps will be taken:

  • The complaint will be reviewed and discussed with the participant
  • The participant will have the opportunity to present supporting information
  • Dr. Jones will work collaboratively toward a resolution
  • A written response will be provided within 7 business days

All grievances are documented for record-keeping purposes.

Refund Policy

Refunds are available within 7 days of purchase for courses where less than 50% of the content has been accessed. Service fees apply as follows:

  • Courses under $50: 10% service fee
  • Courses $50 and above: $35 service fee

To request a refund, contact [email protected].

ADA Accommodations Policy

Renewed Vision Counseling is committed to providing accessible continuing education. We will make reasonable accommodations for participants with disabilities. Please contact us prior to course purchase to discuss your specific needs and ensure we can provide appropriate support.

Terms and Conditions

1) INFORMATION ABOUT THE COMPANY

Renewed Vision Counseling, LLC is an Arkansas Limited Liability Company operating the Counselor Education Collective training platform, headquartered at 2625 Ridgewood Rd, Searcy, AR 72143.

2) SUBSCRIBER WARRANTIES, RIGHTS, REPRESENTATIONS, RESTRICTIONS, AND OBLIGATIONS

Subject to these Terms of Service, Subscriber will be granted a limited, non-exclusive, revocable, non-transferable, and non-sublicensable right to access purchased courses. By agreeing to grant such access, the Company does not obligate itself to maintain the Website, or to maintain it in its present form. The Company may upgrade, modify, change or enhance the Services at any time in its sole discretion, with reasonable prior notice to Subscriber (unless the change is of critical business importance or outside the Company's control).

Subscriber agrees to abide by any rules or regulations that the Company publishes with respect to the conduct of Subscribers and other users of the Website. The Company reserves the right to deny a Subscriber access to courses if, in the Company's sole discretion, Subscriber has failed to abide by these Terms of Service.

Subscriber acknowledges and agrees that:

  • Access privileges may not be transferred to any third parties
  • They will not access, store, distribute or transmit any viruses
  • They will comply with all applicable laws and regulations with respect to use of the Services
  • They will not rent, lease, sublicense, re-sell, distribute, transfer, copy or modify the Services or any component thereof
  • They will not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the Services or any portion thereof
  • They are solely responsible for acquiring, installing, operating and maintaining the hardware and software environment, network connections, and telecommunication links necessary to access and use the Services

3) AVAILABILITY OF WEBSITE

Subscriber recognizes that internet traffic may cause delays during the download of information from the Website and accordingly, shall not hold the Company liable for delays that are ordinary in the course of Internet use. Subscriber further acknowledges and accepts that the Website will not be available on a continual twenty-four-hour basis due to such delays, or delays caused by the Company's upgrading, modification, or standard maintenance of the Website.

4) INTELLECTUAL PROPERTY RIGHTS

The Services are owned by the Company and are protected by the United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. No right, title or interest in or to the Services or any portion thereof, is transferred to any Subscriber, and all rights not expressly granted herein, are reserved by the Company.

The Company name, the Company logo, and all related names, logos, product and service names, designs and slogans, are trademarks of the Company. Subscriber may not use such marks without the prior written permission of the Company.

5) FEES AND PAYMENT

Subscriber agrees to pay the appropriate fee corresponding to the particular courses that they wish to access. Subscriber is responsible for all applicable sales, use, transfer or other taxes and all duties, however designated, which are levied or imposed by reason of the transaction contemplated hereby.

6) TERM AND TERMINATION

Subscriber may access purchased courses immediately upon payment. Access duration will be confirmed prior to purchase. The Company reserves the right to terminate or suspend access to all or any portion of the Services for violation or suspected violation of these Terms of Service. Termination will not affect the rights or liabilities of either party that accrued prior to termination.

7) THIRD-PARTY LINKS OR INFORMATION

This Website may contain links to other websites that are not operated by or related to Company. Company is not responsible for the content, accuracy or opinions expressed in such third party websites. The inclusion of any linked website on this Website does not imply approval or endorsement of the linked website by Company.

8) LIMITATION OF LIABILITY

COMPANY DOES NOT IN ANY WAY EXCLUDE OR LIMIT ITS LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (III) ANY OTHER MATTER FOR WHICH IT WOULD BE ILLEGAL FOR COMPANY TO EXCLUDE OR ATTEMPT TO EXCLUDE ITS LIABILITY.

9) CHANGES

Company has the right to revise and amend these Terms of Service from time to time to reflect changes in business needs including changes in features and functionality, changes in market conditions, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in system capabilities. Changes are effective immediately upon posting and Subscriber's continued use of any of the Services following the posting of revised Terms of Service means that Subscriber accepts and agrees to the changes.

10) NOTICES

Legal notices may be sent to [email protected] (if by email), or at Renewed Vision Counseling, LLC, 2625 Ridgewood Rd, Searcy, AR 72143 (if by conventional mail).

11) COMPLETE UNDERSTANDING

These Terms of Service constitute the sole and entire agreement between Subscriber and Company with respect to the Services and supersedes all prior and contemporaneous understandings, agreements, representations, warranties or terms and conditions, both written and oral, with respect to the Services.

Questions about these policies? Contact Dr. Michael Jones at [email protected]