Refund & Grievance Policy

Renewed Vision Counseling Services is committed to conducting all activities in strict conformance with the American Counseling Association and the National Board of Certified Counselors' Code of Ethics. The monitoring and assessment of compliance with these standards, and the resolution of any concern described below, are the responsibility of the Owner, Dr. Michael Jones.

Course Access

The 20-hour Telemental Health Provider Training includes one year of access from the date of purchase. All other courses and trainings include 180 days of access from the date of purchase. These access periods help us keep every course current with evolving ethics standards, technology, and continuing education requirements.

Refunds

All of our courses are digital products, delivered in full immediately upon purchase. Refund requests are accepted only within the first 7 days of purchase and must include a legitimate reason, such as a technical issue we are unable to resolve, a duplicate purchase, or a course that is materially different from its description. Dissatisfaction with a course, or a change of mind, is not a qualifying reason for a refund. If more than 50% of the course content has been accessed, the purchase is not eligible for a refund. A $50 service fee applies to approved refunds.

To request a refund, email Dr. Michael Jones at [email protected] with the email address you used at checkout and a description of the issue.

Grievances, Billing Concerns & Disputes

Whether your concern is about a charge, a course offering, its content or level of presentation, non-receipt of a certificate, or any other occurrence, the process is the same: put it in writing and email Dr. Michael Jones at [email protected]. A written note is required for record-keeping purposes.

When a grievance or billing concern is received, it will be discussed openly, fair procedures will be provided, and you will have the opportunity to support your position. Dr. Jones will work with you toward a resolution, and a response will be provided in writing. All grievances and billing concerns are resolved within 7 business days of receipt.

For billing concerns specifically, please allow us that opportunity before initiating a dispute with your card company. A chargeback filed before we have had a chance to respond may delay resolution and may result in loss of course access.

Your Information

We do not sell your personal information to third parties.

The Counselor Education Collective is operated by Renewed Vision Counseling Services, an NBCC Approved Continuing Education Provider, ACEP No. 6549.